ConteraVMS: How to renew your ConteraWS subscription

Issue:

The end-user sees the below message when signing into ConteraWS.

Resolution:

1. Contact TAC and provide your channel partner information and the name of the site.
2. The agent will log in to the system and screenshot the Licensing tab for Sales (Setup > System Settings > Licensing). Note: This can be only done if permission was granted Remote support to Arecont vision. ConteraVMS: How to Enable/Disable Channel Partner Support Remote Support
   
   
   
   
3. In this example, the customer has 18 channel licenses.
4. The agent will send the ticket to Sales.
5. Sales will process an order for one of the below part numbers. The quantity ordered must match the number of channels on the system.
   • AV-CWS1Y ConteraWS 1 Year 1 Channel Access License
   • AV-CWS3Y ConteraWS 3 Year 1 Channel Access License
   • AV-CWS4Y ConteraWS 4 Year 1 Channel Access License
   • AV-CWS5Y ConteraWS 5 Year 1 Channel Access License
6. Once it has been successfully processed the customer will receive a confirmation email. They need to go to Setup > System Settings > Licensing and click the Refresh button on the upper right to complete the process.