Dara Kim
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Articles
Recent activity by Dara Kim-
ConteraVMS: How to apply updates offline (physically at the unit)
Issue: The automatic update function is not detecting a new software update or the unit does not have Internet access. Resolution: Perform a backup. Click Setup > General Configuration > System Se...
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ConteraVMS: How to obtain log files
Note: Ensure all firmware and software are up to date. Issue: Log files need to be obtained for review by Support. Resolution: Login to the ConteraVMS. Click Setup > Tools / Logs > Log Files > Do...
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How to verify FPS on Arecont / Contera cameras
Note: Ensure all cameras and software are at current revisions. Issue: The frame rate that is set in the camera web interface does not match what is being displayed in a third party VMS. Resolution...
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ConteraVMS: How to check for software updates
Warning: Before any software update, perform a backup. Issue: The ConteraVMS is on an older software revision. Resolution: Option 1: From the NVR. Login to the ConteraVMS. Click Setup > General C...
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ConteraCMR: Cameras display "Unable to record" under the Setup menu
Note: Ensure all firmware and software are at current revisions. Issue: Upon logging into the Setup menu an error is present next to the cameras stating "Unable to record". Resolution #1:...
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ConteraVMS: How to change the recording schedule.
Note: Ensure all firmware and software are at current revisions. Issue: A customer needs to change the current recording schedule. Resolution: Login to the ConteraVMS. Click Setup > Ge...
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ConteraWS: How to setup ConteraWS (Web Service)
Note: Ensure all firmware and software are at current revisions.Note: The ConteraVMS will need Internet access. Issue: An installer needs to setup remote capabilities over their WAN con...
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ConteraVMS: How to perform a export / import
Best Practices:Ensure that when importing a config file, the config version is equal or lower than the version currently running on the NVR.Importing a config from a newer version into older softwa...
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ConteraCMR High Performance NVR: How to add a camera
Issue: A camera needs to be added to the ConteraVMS. Environment: AV-CSHPXxxT AV-CSHPXxxTR ConteraVMS Channel Recording license (One per camera is needed ) (AV-CST1/AV-CPM1/AV-CPR1) Network...
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ConteraVMS: Software Installation
Note: Ensure all firmware and software are at current revisions. Issue: ConteraVMS needs to be installed on a customer's server. Resolution: Extract the file to the server. Right click...