How to completely uninstall Contera Server.

Issue:

The client needs to perform a clean installation of the Contera Server for various reasons. Examples of this are a corrupted database or the WebUI failing to load.

Important Notes:

• This process will remove all settings from the system. If there are no backups previously available, they will need to reprogram it.
• They will need the recorder serial number if the system was using ConteraWS. If no recorder serial number is provided it will default to a 30 day demo.

Resolution:

1. Click Start > Settings > Apps > Contera Server x64 > Uninstall.
2. Delete the below directories:
   • C:\Program Files\Arecont\Contera Server
   • C:\ProgramData\Arecont\Contera Server
3. Reinstall the Contera Server software.