To Enter a Support Request via the Online Portal, go to the Product Website and Search for the Support Link which will redirect you to the Portal as seen below:
To Engage Support via Phone:
Arecont Vision Support: 1-818-937-0700
CostarHD Support: 1-858-391-1800
Costar Video Support: 1-888-694-7827
Innotech Support: 1-954-792-2818
To Engage Support via Email:
IDIS Americas Primary Support Email: Support@idisamericas.com
Branded Support Emails:
Arecont Vision Support: Support@arecontvision.com
CostarHD Support: Support@costarhd.com
Costar Video Support: Support@costarvideo.com
Innotech Support: Support@innotechsecurity.com
Please provide the following information about your camera and/or VMS System when entering a Support Request:ue
- Description of Issue
- Device Model Number
- MAC Address/Serial Number
- Firmware/Software Version
- VMS Vendor and Version
- A Return Shipping Address is needed for RMA Processing.
Comments
1 comment
Due to some electrical problems we had a computer crash and our SSD hard drive no longer worked. Being unable to find one locally we had to reconstruct the system using a regular hard drive. the system started working properly but with time it freezes and stops recording and by itself would start again. We then would loose hours of video. We were not able to find a way to rebuild the system so we had to do it from scratch, reinstalling windows. Presently we do not see why the system freezes, could you be of any assistance?
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