Dara Kim
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Articles
Recent activity by Dara Kim-
AV12CPD-236: How to add multiple RTSP streams from the camera to a 3rd party VMS
Issue: An integrator needs to add the fisheye and the four dewarped PTZ areas to a 3rd party VMS. Resolution: Note: The method below requires the cameras to be added using an RTSP stream which may...
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Genetec: AV camera shows offline in the Server but can be pinged. AVIPU cannot discover it. Webpage will not load
Issue: An AV camera shows offline in Genetec. It can be pinged from the Server but AVIPU on the Server will not discover the camera. The webpage will not load either. Resolution: From the Server l...
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Thermographic Systems: First Time Setup
Issue: The integrator is setting up a thermographic camera for the first time. They need to set up the bare minimum in order for it to trigger in CMS. *For Best Results Head Coverings are not recom...
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Exacq v20.9.8: Unable to add all 4 sensors from a AV20476RS
Issue: A customer has v20.9.8 and is unable to add all 4 sensors from an AV20476RS. Resolution: This was resolved in beta firmware v20.9.117 or later. The customer must contact Exacq technical supp...
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Costar Management System (CMS): How to import a library
Issue: A batch of users needs to be added to CMS. Resolution: From the CMS Main Menu click All Features > Face Lib Manage. Click Export > Export Template. Specify a location to save the file (i.e....
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ConteraVMS: How to renew your ConteraWS subscription
Issue:The end-user sees the below message when signing into ConteraWS.Resolution: Contact TAC and provide your channel partner information and the name of the site. The agent will log in to the sys...
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Thermographic Systems: Pigtail Specifications
Issue: An integrator needs a third party horn/light to trigger when someone with a high temperature is detected. Resolution: Number Function Description 1 RS485 Used to connect to an exter...
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ConteraVMS: How to create a layout in the thick client.
Issue: A customer requires that custom layouts be created. In this example, a Contera Fisheye (AV12CPD-236) will be used to capture specific angles/scenes from the camera. Resolution: The ConteraV...
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Troubleshooting VMS integrations with ONVIF Device Manager
Issue: A problem is seen in a particular model connected to the Video Management System. Resolution: Verify both the camera and VMS are at the latest software revisions. A third-party tool called...
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Central Management Server (CMS): Abnormal Temperature readings (30.2F)
Issue: CMS shows temperature alarms that show an individual at 30.2F. Resolution: The Abnormal Temperature is caused by 2 conditions: The flicker in the camera refreshes every 5 mins by default an...