Dara Kim
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Recent activity by Dara Kim-
Thermographic Systems: How to locate the serial number on the camera
Issue: Technical Support requires the serial number of the thermal camera. Resolution: The serial number is located on a silver and black sticker on the bottom of the camera. An example is shown be...
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VMS Integration: Best Practices
Issue: A customer/integrator is using Arecont Vision cameras and running into various issues. They need a process to follow to streamline their troubleshooting issues.API documentation can be found...
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Arecont Vision IP Utility: Basic usage
Important Notes: AV IP Utility is for firmware version 65192 or higher. If the firmware is version 65191 or earlier, a different tool, Firmware Loader must be used. For best results see the below...
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How to use Firmware Loader
Important Notes: Please note if this is an obsolete camera or is out of warranty, you are updating at your own risk. If the camera fails during the firmware update, we will not be able to repair ...
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Digital Watchdog (DW): Adding an Omni LX
Issue: The customer needs to add an Omni LX to DW.Note: Adding as RTSP will use 1 license per channel. Resolution: From the camera webpage, configure motion and confirm the motion blocks (green)...
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Arecont Vision: NAT and DDNS
Issue: A customer wants to set up NAT and DDNS for their camera. Prerequisites: AV02CMB-100 v35110 Username Password IP address Router Admin credentials DDNS account (i.e. no-ip.com) Resolu...
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ConteraVMS: Adding Dahua cameras
Issue: The customer/integrator is having trouble adding Dahua cameras to Contera. Resolution: From the Dahua camera webpage: Click Setting > Camera > Video. Under Main Stream, set Encode Mode t...
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HTTP Command Request For JPEG Snapshots from: AV20CPD-118
Issue: An HTTP command needs to be sent to take a snapshot of each sensor on the AV20CPD-118 for custom integration. Resolution: Option 1If the camera refreshes, the image is moving sequentially to...
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ConteraCMR: Troubleshooting Recorder Connections
Below are the URLs needed to verify ConteraWS connections are possible. These URLs can be used to verify that firewall and front-end security devices are set up correctly for the recorder to connec...
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Initial Password - Unable to set a password
Environment:Contera cameras (default IP address 192.168.1.168). Issue:A brand new Contera camera out of the box displays the initial password screen. Multiple attempts to set a password fail. Reso...