Dara Kim
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Articles
Recent activity by Dara Kim-
How to completely uninstall Contera Server.
Issue: The client needs to perform a clean installation of the Contera Server for various reasons. Examples of this are a corrupted database or the WebUI failing to load. Important Notes: This pro...
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ConteraIP EX: Overview of the new analytic cameras
How to obtain and apply an advanced license How to enable analytic events Analytics basics Recommended guidelines and best practices for camera positioning Recommended guidelines and best practice...
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ConteraVMS: Ethernet and PoE ports defined.
Issue: A customer is setting up a Contera system and has questions regarding how the Ethernet and PoE interfaces are setup.Note: Contera does not provide DHCP server functionality. Resolution: Bui...
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ConteraCMR: How to change the IP Address on a unit
Issue: The unit obtained a DHCP address and needs to be set to a different static IP. Equipment needed: Keyboard Mouse Monitor Front panel login credentials Resolution:Note: Changes can not be ...
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ConteraVMS: What functions are lost once a ConteraWS subscription expires?
Issue: Users are provided a 1 year subscription to ConteraWS when they purchase equipment. They need to know what functionality will be lost after the subscription expires. Resolution: If a subscri...
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How to completely uninstall ConteraVMS (missing modules).
Issue: The clients install of ConteraVMS is not operating correctly or has missing modules (i.e. Maps). Resolution: Uninstall ConteraVMS from Programs and Features. Delete the below directories. ...
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ConteraVMS: How to setup email notifications
Issue: Email notifications need to be enabled. Prerequisite: The system must be connected to ConteraWS. The camera must have motion detection enabled and configured in the camera webui. Resolutio...
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ConteraVMS: Thick client installation
Issue: The ConteraVMS thick client needs to be installed on a customer's workstation. Resolution: Download the ConteraVMS Thick Client here: https://sales.arecontvision.com/software.php Note: The t...
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ConteraCMR: How to setup port forwarding (remote access)
Issue: The user's subscription to ConteraWS has expired and they need to view / access the ConteraCMR remotely. Resolution: Obtain the internal IP address of the ConteraCMR. At the local NVR righ...
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Measuring Video Latency
Issue: The customer is stating video / audio is delayed by a few seconds. Resolution: Prerequisites: Wireshark VLC Laptop direct connected to the camera with a PoE injector. Install Wireshark an...