Dara Kim

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  • Thermographic Systems: First Time Setup

    1. FAQ

    Issue: The integrator is setting up a thermographic camera for the first time. They need to set up the bare minimum in order for it to trigger in CMS. *For Best Results Head Coverings are not recom...

    • Dara Kim
    • Updated
    • 1 follower
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    • 2 votes

  • ConteraVMS: Thick client installation

    1. FAQ

    Issue: The ConteraVMS thick client needs to be installed on a customer's workstation. Resolution: Download the ConteraVMS Thick Client here: https://sales.arecontvision.com/software.php Note: The t...

    • Dara Kim
    • Updated
    • 1 follower
    • 0 comments
    • 2 votes

  • Default Passwords for Arecont Vision Cameras

    1. FAQ

    Issue: The integrator or customer does not know the default login for the camera.   Resolution: Arecont Vision cameras at version 65215 or lower do not have passwords set by default. Arecont Visio...

    • Dara Kim
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote

  • Exacq v20.9.8: Unable to add all 4 sensors from a AV20476RS

    1. VMS Integrations

    Issue: A customer has v20.9.8 and is unable to add all 4 sensors from an AV20476RS. Resolution: This was resolved in beta firmware v20.9.117 or later. The customer must contact Exacq technical supp...

    • Dara Kim
    • Updated
    • 1 follower
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    • 1 vote

  • How to determine UDP packet loss of IP cameras connected to a VMS.

    1. VMS Integrations

    Issue: Severe degradation of video image quality i.e. pixelation, “rubber band” effect, etc. Environment: VMS: 10.0.0.49IP Camera: 10.0.0.66 Resolution: Download and install Wireshark. Launch...

    • Dara Kim
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    • 1 follower
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    • 1 vote

  • Central Management Server (CMS): Abnormal Temperature readings (30.2F)

    1. FAQ

    Issue: CMS shows temperature alarms that show an individual at 30.2F. Resolution: The Abnormal Temperature is caused by 2 conditions: The flicker in the camera refreshes every 5 mins by default an...

    • Dara Kim
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote

  • Central Management Server (CMS): Adding a facial recognition database

    1. FAQ

    Issue: A user needs to be enrolled in the CMS. Resolution: From the CMS Main Menu click All Features. Scroll down to Face Recognition > Face Lib Manage. Click Default Library then click Add. Provi...

    • Dara Kim
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote

  • Central Management Server (CMS): Adding a user

    1. FAQ

    Issue: A new user needs to be added to CMS. Note: The default Administrator account cannot be edited or deleted. Resolution: From the CMS Main Menu click Users. Click Users on the upper left then ...

    • Dara Kim
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote

  • Central Management Server (CMS): Adding a device.

    1. FAQ

    Issue: A new device needs to be added to CMS. Resolution: From the CMS Main Menu click Devices. Click Auto Search in the upper right. Provide the username and password of the camera then click Sta...

    • Dara Kim
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote

  • Central Management Server (CMS): Password Recovery

    1. FAQ

    Issue: The administrator has forgotten their password. Resolution: Right-click on the ServerManagerTool icon located in the system tray (if it is not present click Start > Programs > CMS > ServerM...

    • Dara Kim
    • Updated
    • 1 follower
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    • 1 vote