Dara Kim
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Articles
Recent activity by Dara Kim-
How to purchase ConteraCMR licenses
Issue: TAC has received a few cases concerning Contera licensing. There is no detailed process documented explaining what happens at each phase. Overview: The customer has decided to purchase an N...
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ConteraVMS: How to view when a ConteraWS subscription will end or has Expired
Issue: The Contera administrator has received a message stating one of their sites is nearing the end of their ConteraWS subscription and wants to check the status of their remaining sites. The C...
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Validating motion events are being received from Arecont Vision cameras
Issue: The installer needs to validate that motion events being triggered in Arecont cameras are being received by the recorder. Requirements: Ensure the camera(s) are on the current firmware. Dow...
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ConteraCMR: Cameras display "Unable to record" under the Setup menu
Note: Ensure all firmware and software are at current revisions. Issue: Upon logging into the Setup menu an error is present next to the cameras stating "Unable to record". Resolution #1:...
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Thermographic Systems: First Time Setup
Issue: The integrator is setting up a thermographic camera for the first time. They need to set up the bare minimum in order for it to trigger in CMS. *For Best Results Head Coverings are not recom...
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ConteraVMS: Thick client installation
Issue: The ConteraVMS thick client needs to be installed on a customer's workstation. Resolution: Download the ConteraVMS Thick Client here: https://sales.arecontvision.com/software.php Note: The t...
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ConteraCMR: How to perform a system recovery using the local Linux OS Recovery Partition
Issue: The unit must be completely reset to factory defaults. Services do not start on reboot. The local password has been forgotten. Resolution: With a monitor and keyboard setup, reboot the un...
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What size straps does the AV-PMA-W pole mount adapter come with?
The AV-PMA-W pole mount adapter comes with two sets of straps. (2) 7” (2) 3”
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ConteraVMS: How to perform a export / import
Best Practices:Ensure that when importing a config file, the config version is equal or lower than the version currently running on the NVR.Importing a config from a newer version into older softwa...
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ConteraCMR: Configuring a camera health alert
Issue: Camera offline notifications need to be set up. Resolution: Log in to web services. Click Alerts > Alert Rules > Add New Rule. Click Health then click Next. Name the alert and click Create...