Hung Phan

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Activity overview

Latest activity by Hung Phan
  • Hung Phan created an article,

    Contera: Corridor View Configuration

    Issue:  How to configure the camera for Corridor View.   Resolution:  Corridor View is a setting within the camera that can be configured for 90 or 270 degrees based on sensor position for a better...

  • Hung Phan created an article,

    Contera CID/CLD-200 Dark Image IR Issue

    Issue:  Contera CID/CLD series camera image can remain dark even with the IR enabled.  Resolution:  Login to the camera web page. Click on the "Image" menu Use the slide-down bar to get to "WDR M...

  • Hung Phan created an article,


    There are four different PoE types: Type 1, Type 2, Type 3, and Type 4. We can categorize such types based on a variety of features, such as the standard they use, their port power, and the devices...

  • Hung Phan created an article,

    CAT5e versus CAT6: Features and Functionality

    CAT5e vs. CAT6 Bandwidth Both CAT5e and CAT6 can handle speeds of up to 1000 Mbps, or a Gigabit per second. This is more than sufficient for the speed of by far the most internet connections. The c...

  • Hung Phan created an article,

    AV RS/RSIR: How to Apply Analytic License

    Issue:  The AV RS and RSIR cameras come with the Standard Analytics Suite, if Advance Features are needed you must purchase a license and apply it to the camera in order to enable the feature set. ...

  • Hung Phan created an article,

    AV32576RSIR/AV20576RSIR: Using POE Injector inline with Switch

    Issue:  The Contera RSIR camera is not powering up properly while connected to the switch with the inline POE injector.  Resolution:  You can turn off Power negotiation on the Network Switch Port O...

  • Hung Phan created an article,

    Contera FW 65432 Upgrade Requires an Intermediate File

    When upgrading any Multisensor Contera Camera to FW version 65432 from version 65431, will require an Intermediate FW update prior.    The following Error Code is displayed when failing to upgrade ...

  • Hung Phan created an article,

    Contera VMS: How to Convert a Multisensor Device from a Single Channel to a Native Multi-Sensor/Encoder Integration

    NOTE: If any multi-sensor devices were added as a single channel ONVIF device before updating to OWS Server Software version 2.6, the device may display the same video on all sensors. To change a m...

  • Hung Phan created an article,

    AV02CID-200 PTZ Function: Greyed Out When Adding to XDI Recorder with AV Costar Protocol

    Tech Alert:  AV02CID-200 will show the PTZ function grayed out when added to the XDI Recorder with AV Costar Protocol.  This is a limitation and known functionality when integrating with XDI.  

  • Hung Phan created an article,

    Qognify: Integration Best Practices AV Costar Cameras

    Issue:  Bad Video Integration showing video distortion and pixelation in the image from the VMS Client.    Resolution:  Qognify does not always follow the Profile settings placed on the camera whic...