How to purchase Contera licenses

Issue:

TAC has received a few cases concerning Contera licensing. There is no detailed process documented explaining what happens at each phase.

Overview:

1. The customer has decided to purchase an NVR (hardware appliance).
2. The customer must purchase one of the below software licenses (1 per camera) with the NVR on a valid PO.
   • AV-CST1 - Contera Standard 1 Channel Recording License.
   • AV-CPM1 - Contera Premium 1 Channel Recording License.
   • AV-CPR1 - Contera Professional 1 Channel Recording License.
3. Once the PO is received, an order will be placed in NetSuite.
4. The customer will be sent a confirmation email from support@arecontvision-ws.com with the subject line Arecont Order Confirmation. It will look similar to the below.
   
   
   
   
5. Once the NVR ships, they should confirm the NVR serial number and license count match what was previously sent. Using the example above an AV-CPR1 was ordered with a quantity of 10 camera licenses. This information can be found on the box the NVR shipped in under the section "Upgrades" as shown below.
   
   
   
   
6. If the customer plans to use the ConteraWS service, they need to contact Inside Sales to create a Channel Partner account.

Troubleshooting:

If there are any issues with licensing, the below are the things to check:

1. Was the product ordered correctly?
   • Obtain the PO number. Every order should show the NVR model and another line showing the license sold with the NVR.
2. Was a channel partner account created?
   • If not, they need to be directed to Inside Sales.
3. Was the license applied correctly on the Contera System under the licensing tab?
   • If not, they can try offline activation via this link: https://activate.gp4f.com/
   • See this article: How to add Contera licenses without an internet connection